Privacy Policy

DeLemon Studio (“we”, “our”, “us”) is a digital design and development agency with over 9 years of experience in the digital industry. We provide a wide range of services including digital design, brand design, website development, SEO, social media design, mobile app development (Android & iOS), ERP and POS software, hosting, servers, and related digital solutions. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, products, or services.

1. Information We Collect

1.1 Personal Information

We may collect personal information directly from you when you:

  • Contact us through forms or email

  • Request a quotation

  • Purchase services

  • Sign up for newsletters

  • Communicate via WhatsApp, social media, or phone

This may include:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project details

  • Billing information

1.2 Technical Information

We automatically collect certain data when you browse our website:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the site

  • Cookies and tracking data

1.3 Project & Service Data

For website, app, ERP, POS, hosting, or server projects, we may collect:

  • Business content

  • Brand assets

  • Technical specifications

  • Login credentials (with consent)

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services

  • Communicate regarding projects or inquiries

  • Deliver designs, websites, applications, or software

  • Process payments and generate invoices

  • Offer technical support and maintenance

  • Send marketing or service-related updates

  • Improve website performance and analytics

We do not sell or rent personal information to third parties.

3. Sharing of Information

We may share information only with:

  • Trusted service providers (hosting, payment processors, analytics tools)

  • Project-related platforms (domain registrars, servers, email services)

  • Legal authorities, if required by law

All third parties are obligated to keep your information confidential.

4. Data Security

We implement standard security measures to protect your data, including:

  • Encrypted communication

  • Secure servers

  • Strong password policies

  • Restricted admin access

However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to:

  • Improve user experience

  • Analyze traffic

  • Enhance performance

  • Run marketing campaigns

You can disable cookies in your browser settings.

6. Data Retention

We retain personal and project information only for as long as necessary to:

  • Complete your project

  • Provide ongoing support

  • Comply with legal obligations

7. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Request data portability

You may contact us anytime to request these actions.

8. Third-Party Links

Our website may contain links to external services. We are not responsible for their privacy practices or content.